Hansei
The continuous improvement practice of looking back and thinking
about how a process or personal shortcoming can be improved;
the Japanese term for “self-reflection.”
In the Toyota Production System, hansei or reflection meetings
typically are held at key milestones and at the end of a project to
identify problems, develop countermeasures, and communicate the
improvements to the rest of the organization so mistakes aren’t
repeated. Thus, hansei is a critical part of organizational learning
along with kaizen and standardized work. It sometimes is
compared to “check” in the plan-do-check-act improvement cycle.
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