Genchi Genbutsu
Genchi Genbutsu
The Toyota practice of thoroughly understanding a condition by
confirming information or data through personal observation at
the source of the condition.
For example, a decision maker investigating a problem will go
to the shop floor to observe the process being investigated and
interact with workers to confirm data and understand the situation,
rather than relying solely on computer data or information from
others. The practice applies to executives as well as managers. In
Japanese, genchi genbutsu essentially means “go and see” but
translates directly as “actual place and actual thing.”
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